Returns & Refunds Policy

We are committed to providing premium audio experiences, which is why we offer a 30-day money-back guarantee on all authentic Sennheiser products. If you are not completely satisfied with your purchase, you may return your items in their original packaging for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to start the process.

• 2.
  Print Shipping Label

  Once approved, download and print your prepaid shipping label and include the original packing slip inside the box.

• 3.
  Pack and Ship

  Securely pack your headphones or accessories in their original retail packaging and drop the parcel at any authorized carrier location.

• 4.
  Receive Your Refund

  After our warehouse inspects the returned items, your refund will be processed to your original payment method within 7-10 business days.